THE CHALLENGE
Thailand’s fund management institution for government officials across Thailand with fund members over 1 million. GPF recently launched an ambitious plan of upgrading its member services and operations as they enter digital 4.0 era.
HOW WE HELPED
To support the shift to member-centric vision, Digital Dialogue worked with GPF to define areas which can be streamlined and automated with chatbot.
- Seamless integration across various channels – fully integrate with client’s digital channel, including their application.
- Designed for users, enhanced by Thai NLP – The chatbot is easy to use and navigate with the help Thai natural language understanding and intent recognition.
- Predictive capability – Embedded with analytics, the chatbot acts as a basic advisor, recommending personalized investment plan to based on a series of questions, such as user’s preference, current saving plans, and risk appetite.
VALUE DELIVERED
- Increase in member satisfaction from a quicker service
- No waiting time, 24/7 availability
- Cost-saving as some of the routine tasks are automated
- Less-code bot training platform where the client can constantly tweak the chatbot to suit their member’s needs
