THE CHALLENGE
Thailand’s largest air carrier is looking for the biggest digital transformation in order to
- Elevating customer experience
- Creating business opportunities with intelligent re-targeting
how we helped
Digital Dialogue helped the client the client with their digital transformation aspiration through an intelligent conversation AI and analytics technology.
- 24/7 Digital Career Advisor – Empower employees to discover their potentials with intelligent self-assessment at their fingertips with the results available on the spot.
- Analytics-infused – Provide suggestions the learning/training activities and materials within ThaiBev that would enhance employee’s skills or what they have an aptitude for.
- Processing automation – Set up schedule the meeting with the corresponding HR representative for the next step.
how we helped
With the power of AI/Machine learning algorithm and Thai NLP on CUBIKA Conver, customers don’t even need to type the exact words, but still get the answer they are looking for.
- A better way to engage customer
- Online 24/7 to support your customer
- Understand the company’s journey and provide a personalized information in a single portal to customer
- Conversations can be collected to analyze to improve your service to your customer
- Empowering people through AI
- CUBIKA Conver enables user to issue their inquiries and get the answer in a matter of seconds via an intelligent chatbot , for example, status from their request ticket, personal information, etc.
- Empowering employees in completing simple tasks easily, for example, request for leave.
- Processing automation
- CUBIKA Conver can help customer to make an airline reservation, hotel reservation automatically from reservation to payment process.
